33hbd Privacy Policy

Your personal information is completely safe with us — here is a detailed description of how 33hbd collects, uses, and protects your data.

This Privacy Policy ("Policy") is issued on behalf of the 33hbd platform ("Platform", "we", "us"). It applies to all users in Bangladesh ("you", "your") who use the 33hbd website, mobile version, or related services. Please read this Policy carefully — by using the Platform, you will be considered to have agreed to the terms of this Policy.

We believe that personal privacy is the right of every user. That is why 33hbd keeps your information secure through SSL encryption and the highest security measures.

Types of Information Collected

When you open an account on the 33hbd platform or use our services, we collect various types of information. This information is divided into two main categories:

1.1 Information You Provide Directly

  • Full name and contact address
  • Email address and mobile number
  • Date of birth (for age verification)
  • National ID or passport number (for identity verification purposes)
  • Payment information — such as bKash, Nagad, Rocket, Upay numbers or bank account details
  • Password for account security (stored in encrypted form)

1.2 Information Collected Automatically

  • IP address and device identifier
  • Browser type, operating system, and device model
  • Date and time of access to the Platform
  • Cookie and session data (see Section 6 for details)
  • Gameplay history, bet amounts, and transaction records
  • Referral source (where you came from before reaching the site)

Purpose of Data Collection

33hbd collects and uses your information only for lawful and specific purposes. Each purpose is clearly stated below:

  • Account Management: For registration, verification, and keeping your account active.
  • Age Verification: To confirm that the Platform is used only by individuals aged 21 or older.
  • Financial Transactions: To process deposits, withdrawals, and bonus payments.
  • Customer Support: To assist you in resolving issues via 24/7 live chat and email.
  • Fraud Prevention: To ensure account security and detect unauthorized activity.
  • Service Improvement: To analyze data in order to enhance the user experience.
  • Communications: To send security alerts, account updates, and service-related notifications.
  • Legal Compliance: To meet applicable regulations and regulatory authority requirements.

Legal Basis for Processing Data

33hbd processes your personal information on the following legal grounds:

  • Contract Performance: For opening and managing accounts in order to provide our services.
  • Legal Obligation: For identity verification and maintaining financial transaction records.
  • Legitimate Interests: For fraud prevention, ensuring platform security, and improving service quality.
  • Consent: For marketing communications and promotional notifications — which you may withdraw at any time.

Disclosure and Sharing of Information

33hbd never sells your personal information to third parties. However, under specific circumstances and subject to strict confidentiality agreements, we may share information with the following parties:

4.1 Service Provider Partners

Third-party providers engaged for payment processing (bKash, Nagad, Rocket, Upay, and bank service providers), technology infrastructure, data protection, and cybersecurity services. These providers may use the information only for the specified task and are not permitted to use it for any other purpose.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we provide only the minimum information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user data may be transferred to the new entity. However, that entity will be required to maintain protection equivalent to or greater than the standards in this Policy.

4.4 Third-Party Marketing Prohibition

Without your explicit consent, 33hbd never transfers your information to third-party marketers.

Data Retention and Security

5.1 Retention Period

33hbd retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period for legal compliance, dispute resolution, or fraud prevention purposes.

5.2 Security Measures

To protect your information, 33hbd applies the following technical and operational measures:

  • SSL/TLS Encryption: All data transmissions are completed through secure encrypted connections.
  • Data Encryption: Sensitive information, particularly passwords and financial details, is stored in encrypted form.
  • Access Controls: Only authorized personnel may access user data.
  • Regular Security Reviews: Regular audits are conducted to identify and eliminate potential risks.
  • Firewall and Intrusion Detection: Multi-layered defenses against unauthorized access.

5.3 Response to a Data Breach

If a data breach occurs, 33hbd will notify affected users as quickly as possible and take immediate steps to resolve the issue. Relevant authorities will also be notified as required based on the nature and scope of the incident.

Cookies and Tracking Technologies

33hbd uses cookies and similar tracking technologies to improve the user experience.

6.1 Types of Cookies

  • Essential Cookies: Required for the basic operation of the Platform — login sessions, security verification, and similar functions.
  • Functionality Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: Used to understand site usage patterns and improve services.

6.2 Cookie Controls

You have the option to decline or delete non-essential cookies through your browser settings. However, disabling essential cookies may cause certain key platform functions to not work properly.

User Rights

As a user of 33hbd, you have the following rights over your own information:

  • Right of Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your information under certain circumstances — though some information may need to be retained due to legal obligations.
  • Right to Restrict Processing: The right to request that data processing be suspended in certain cases.
  • Right to Data Portability: The right to receive your information in a structured, machine-readable format.
  • Right to Object: The right to object to data processing carried out on the basis of legitimate interests.
  • Right to Withdraw Consent: The right to withdraw consent-based processing at any time.

To exercise these rights, email us at [email protected]. We will respond within a reasonable time.

Privacy of Minors

33hbd strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. If you have any concerns about this, please contact us directly.

International Data Transfers

33hbd may use servers or partners located outside Bangladesh for technical services. In such cases, we ensure that:

  • Applicable international data protection standards are being followed.
  • Transferred data receives protection equivalent to or greater than this Policy.
  • Third-party providers operate under strict confidentiality agreements.

Marketing Communications

With your consent, 33hbd may contact you about promotional offers, bonus notifications, and service updates. You have the option to stop these communications at any time by going to your account settings or by contacting us.

However, transaction-related and security-related notifications — such as withdrawal confirmations or account security alerts — will be sent regardless of your preferences, as these are an essential part of the service.

Policy Changes and Updates

33hbd may revise this Privacy Policy from time to time in response to service improvements, legal requirements, or business changes.

For any significant changes, we will:

  • Publish the new policy prominently on the website.
  • Notify registered users by email.
  • Clearly state the date of the change.

If you continue using the Platform after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

Relationship with Other Policies

This Privacy Policy works in conjunction with 33hbd's other policies. The following documents should be read together:

If a conflict arises between any provision of this Policy and the Terms and Conditions, this Policy will prevail on matters relating to privacy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly.

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Protecting your information is our highest priority.